Frequently Asked Questions

Yes, the initial case assessment is completely free. We review your situation and provide guidance at no cost. If you need to be connected with a professional (lawyer, immigration consultant), their services may have fees, but we'll always be transparent about costs.

No, we are not a law firm and this is not legal advice. We provide case assessment and connect you with appropriate professionals. For legal advice, you'll need to consult with a licensed attorney.

We typically respond within 24 hours. For urgent matters (visa expiring within a week), please mention this in your submission and we'll prioritize your case.

We need your basic contact info, a description of your problem, and relevant details like visa type, timeline, and what you've tried so far. The more details you provide, the better we can help.

Yes, we help people both in Japan and those planning to come. Whether you're dealing with COE rejections or need advice before moving, we can assist.

Our website is available in English, Japanese, Chinese, Korean, and Spanish. Our team can communicate in multiple languages.

We help with visa denials, rejections, status changes, renewals, spouse visas, work visas, student visas, investor visas, and Certificate of Eligibility (COE) issues. If you've received a negative decision from immigration, we can assess your situation.

We assist foreigners who face apartment rejections, guarantor requirements, discrimination, and contract issues. We can explain the rental process in Japan and connect you with foreigner-friendly real estate agencies.

Yes, we help foreigners who have been rejected by banks or need assistance navigating the Japanese banking system. We can also help with business account setup for entrepreneurs.

If your visa expires within a week or you have an urgent deadline, please mention this in your submission. We prioritize urgent cases and will respond as quickly as possible.

No, we help both people currently in Japan and those planning to move. Whether you're dealing with a COE rejection from abroad or preparing for relocation, we can assist.

We take privacy seriously. Your information is encrypted, stored securely, and only used to assess your case. We never sell your data to third parties. See our Privacy Policy for details.